Connection

This guide helps you connect your device and troubleshoot common issues in the current project. Follow the steps—no technical background required.

How Do I Connect My CNC Machine?

• USB Connection (recommended)
  • Use the device’s included or a reliable data cable to connect the machine directly to your computer.
  • Open Laetoly Home and connect the in the right-side Device panel.
  • After connection, click X, Y, Z below to run a simple test and confirm the machine responds.

The Device Is Not Recognized / Port Not Found

• Initial Checks
  • Confirm the driver is installed: on the Home page setting click “Install Driver” to install the appropriate driver.
  • Try different USB ports or a different cable; prefer short, reliable cables.
  • Replug the device and wait briefly before retrying.
• In the Software
  • Open Laetoly, in the right-side panel click to refresh, then select the device again.
  • Close other programs that might occupy the device to avoid connection conflicts.
• If Still Not Recognized
  • Restart the browser or computer and try again.
  • Try on another computer to rule out device hardware issues.

USB Connection Is Unstable or Frequently Disconnects

• Connection Method
  • Connect directly to the computer; avoid docks, adapters, or hubs.
  • Use a shorter, sturdier cable and avoid pulling or bending.
• Environment
  • Keep the desk tidy and the device placed firmly; avoid tension on the cable.
  • Stay away from strong interference sources; maintain a quiet, orderly workspace.
• Operating Tips
  • After connecting, start with small-area, low-load tests and increase gradually.
  • Close unnecessary background programs to reduce system lag effects.

The Machine Does Not Respond After Connection

• Basic Checks
  • Confirm “Connected” is shown in the software and the correct device is selected.
  • Run a small test movement and check for feedback.
• Safety and Status
  • Check that the emergency stop is released, the door or cover is closed, and the device is in a ready state.
  • If the device shows protection or alarms, reset or clear them before retrying.
• Retry
  • Disconnect and reconnect the device, or restart the browser and try again.
  • Return to and validate with the simplest motion first.

• Submit issues via the feedback portal in the user center. Include your operating system and browser, device model, connection method, and any prompts displayed when the issue occurred.